Frequently Asked Questions

About Kasting Studio

It is the first time I am making such a big purchase online, how I can trust Kasting Studio?

Being one of the leading centers in this market Kasting Studio has known as an experienced and professional retailer of loose diamond and diamond jewelry. It has an enormous experience of working with customers; thus customer satisfaction is number one priority for the company.

What are your business hours?

Monday-Thursday
9:00am – 10:00pm

Is there a Kasting Studio store location I may visit?

You can find our office at this address:
Icing On The Ring California Jewelry Mart 607 S Hill St #316 Los Angeles, CA 90014

Return Policy

May I return my purchase if there is a need?

Since the customer satisfaction is our number one priority, Kasting Studio offers a convenient way of returning or exchanging the ordered items. Thus, an ordered package can be returned or exchanged within 21 days when it was shipped. Hence, you will be charged return shipping and insurance costs. The returned items should be in their original state as they were when purchasing and include all product documentation. And you should call or email us to get Return Merchandise Authorization.

What cannot be returned within 21 days?

Custom rings (design your own ring), personalized engrave jewelry are non-refundable. Special orders are final sale and are not eligible for return. Returns without a Kasting Studio approval, returns sent C.O.D. or improperly and in uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed.

Can I return an item that was given to me as a gift?

Yes, Kasting Studio is ready to exchange it with pleasure for merchandise credit within 21 days of purchase. Send the gift in its original package with the receipt (if there is any) and ship it via FedEx(preferable) with our shipping label.

Will the buyer of my returned gift know that it was returned?

No, Kasting Studio will not notify the buyer that the gift was returned.

Am I required to use Kasting Studio’s return shipping method?

It is not obligatory, however we highly recommend you to insure your shipment, when selecting other carriers, especially for the items valued at $500 or more.

Do I pay the return shipping costs?

Yes, you will be charged shipping and insurance costs. And for non-FedEx returns you should arrange your own shipping and cover any costs.

How should I package my return for shipping?

Please call or email us for setting up Return Merchandise Authorization. We 'll send you an e-mail with detailed steps of correct packaging procedures.

How long will it take Kasting Studio to process my merchandise return?

Usually it takes up to two weeks starting from the time we get your item, enter it into our system, and pass it along to our Quality Assurance department. For returned items, please consider additional 2-3 days before the outbound package is shipped.

Will I be notified during the merchandise returns process?

Yes. When your package arrives at Kasting Studio, it takes 1-2 business days before you receive an e-mail notifying that your return is being processed.

When should I expect to receive my return credit?

For U.S. Customers, consider 3-5 business days when you get the confirmation e-mail for the funds to reach your account. Henceforth, processing time may be different depending on your credit card company's funds transfer policy. For international credits, consider up to 7 additional business days.

Can I do a "rush order" on my return?

Surely, Kasting Studio suggest FedEx Overnight Delivery which will significantly speed up the process.

Discounts

Are discounts available?

Yes. You may stay informed on special offers and promotions by subscribing to the Kasting Studio e-mail list. Sign up at subscription status page

Shipping

How is my order packaged?

The orders are packaged in a very secure way. Inside the package you can find a gift package, which is designed elegantly to be also convenient for giving a gift.

Can I track my order?

Yes. On the day of shipment, we'll email you shipping confirmation that includes order-tracking information. You'll be kept informed of the transportation process in detail. You may also access shipping information by using the Order Status link.

Do you collect sales tax when shipping to my state? What are the duties and taxes?

When your order reaches your location, you may be charged import duties/taxes and other fees which depends on your country low. For more information, please contact your local custom office.

Warranty

Can I get a warranty on the jewelry purchased from Kasting Studio?

Yes. Kasting Studio offers a Lifetime Warranty to protect its own products against manufacturer defects in craftsmanship. However that warranty does not cover normal wear, damages due to activities or trauma and lack of regular maintenance.

How should I care and maintain my new jewelry purchase?

Kasting Studio, paying more attention on the customer satisfaction, offers complimentary cleaning and product inspections(recommended every six months). Besides we take necessary measures against the possible stone loss or damage which occurs when prongs are curved, caught or broken during normal wear. The only thing we ask you is to cover the shipping and insurance costs to transport the ring to our office. And as a gratitude we will cover the shipping back to you.

What if I want resize my ring?

We provide free resizing service for Design Your Own Rings™ during the first year. For more information please contact Kasting Studio representative at 888-963- 5278.
For the rest diamond and gemstone rings we offer resizing services within 30 days of purchase. However it is necessary to let you know, that depending on your ring size the ring may contain different number of gemstones, diamonds or increase or decrease of precious metals. Thus, when exchanging or resizing it, please consider that in this case it may cause a change in price.