Since the customer satisfaction is our number one priority, Kasting Studio offers a convenient way of returning or exchanging the ordered items. Thus, an ordered package can be returned or exchanged within 21 days when it was shipped. Hence, you will be charged return shipping and insurance costs. The returned items should be in their original state as they were when purchasing and include all product documentation. Please allow an average of 1-2 weeks for full processing. Our Return department will review the returned item. The Items that show signs of wear or have been altered, resized or damaged cannot be accepted for return. Please allow another 7 - 12 days after processing for your bank to post credit against your account. If the item is accepted for return, Kasting Studio will insure a full refund or exchange.
We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles.Please Call or email us to get Return Merchandise Authorization!
PayPal orders may be returned for credit back to your PayPal account. Please allow up to 2 weeks for your account to be credited.
Custom rings (design your own ring), personalized engrave jewelry are non-refundable. Special orders are final sale and are not eligible for return. Returns without a Kasting Studio approval, returns sent C.O.D. or improperly and uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed. We are not responsible for lost or stolen articles.
If you have any other questions about return or exchange policy please contact us via firstname.lastname@example.org or calling by 888-963- 5278 number.